Course Outlines for Carolyn Friedman

 "The Value of a Well-Trained Staff"

The lecture will help you take advantage of the changing environment that today's orthodontic practice faces, including:

·         Various aspects of using trained staff to help build a successful growing orthodontic practice;

·         How to keep staff properly trained;

·         Getting your staff working as a team;

·         Ways trained staff can market your practice;

·         Who in your office needs technical knowledge;

·         How to use technology for marketing as well as diagnosis.

 “How to Overcome the Affects of the Economy on Orthodontics Fewer Patients Mean We Have to Work Smarter......How?”

In today's economy, it is even more important to increase your starts. In a competitive business world, making the right 1st impression is only the beginning.  The image you present to your patients must be consistent, from scheduling the first appointment through the completion of their treatment.  Every action by you and your team reflects your commitment to excellence. 

We will cover How to....

• Connect with patients;
• Use technology for communication;
• Work more efficiently;
• How to work as a team.

 “Achieving Excellence in the Role of the Records Coordinator”

A records coordinator is no longer about the tasks of taking records.  This role is not how to complete the process, but how to help patients feel comfortable and confident in your practice.  This does not need to be a difficult procedure that both patients and staff dread. 

Learn

·         Basics of x-rays, and what makes a good x-rays vs bad x-rays; 

·         Basic cephalometric points used for analysis;

·         Why a panex is so important to the orthodontist;

·         How to communicate to your patients to ease their fears.

 “Emergencies and How they Impact the Orthodontic Practice”

Don’t let emergencies take you by surprise and destroy your schedule every day.  Planning and preparation is essential in a structured orthodontic scheduled.

Objective:

·         How to establish a plan;

·         How to be prepared;

·         How to reduce emergencies.

 “Technology and Its Place in the Orthodontic Practice”

This program will cover information on how to use technology that is available to help educate your patients and area dentist and hygienist.  Learn how technology has changed the profession of orthodontics.  How does the staff determine and detect bite problems.  Now more than ever, each position in the practice is essential to the success of the practice.

Objective:

·         How to educate your patients;

·         How to promote your practice through education;

·         How to detect if there are problems resulting from their bite;

·         How to provide excellent care to your patients by working as a team.

 “New Practice Graduates & Residents”

Provide information to help in establishing a practice once a student has graduated.  They know the clinical aspects of a practice but not the everyday issues of setting up a practice or entering an existing practice.  Learn the impact of a decision today and how that decision will affect the practice in years to come. 

 “Customized Lecture Program”

With over 38 years experience and continuing to work in a successful orthodontic practice, working in every area of the office, I can develop a lecture to meet your needs.  Call me and we can discuss your suggested topic.

 "Presenting the Right Image"

In today's competitive business world, making the right 1st impression is only the beginning.  The image you present to your patients must be consistent, from scheduling the first appointment through the completion of their treatment.  Every action by you and your team reflects your commitment to excellence.

Learn

·         How the right image begins with a well-trained team:            

·         Make sure your image is the one you want!